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Most Frequently Asked Questions
How do I track my shipment or find out the status of my order?
• For questions about an order you placed, please contact the merchant directly.
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
How do I cancel my order or get a refund?
• For questions about an order you placed, please contact the merchant directly.
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
How do I contact a merchant directly?
1. Go to our merchant directory page.
2. Click on the appropriate merchant name for all the details
3. If you have merchant issues specifically related to Serious Shopping, please contact us via ourcustomer support feedback form.
Tips
• When you make a purchase on Serious Shopping, you are placing an order directly with the merchant
• All questions about your order (including status, changes to your order, tax, shipping, payment methods, and cancellations or returns) should be directed to the merchant
• Furthermore, within 24 hours of checkout each merchant should send you an email confirming your order. The email will include contact information for any order inquiries and your order ID number.
• If you have any further questions, you can use your order ID number to help the merchant track down information on your order.
What is Serious Shopping?
• Serious Shopping is the award-winning shopping service brought to you by Eshop Consulting the award winnning designers of BobVila.com. Think of us as one of the web's largest and most useful virtual malls, featuring top merchants you know and love, supported by consumer-focused shopping tools and services that make your virtual trip to the mall virtually painless.
I'm offended by something on Serious Shopping. Who do I speak to?
If you have a specific complaint about content or a product on Serious Shopping, contact us via our customer support feedback form.
I can't find something on the site. Who can help me?
• It may be that we simply don't have the specific item you're looking for, but if one of our merchants carries it you can use our Serious Shopping Search engine to find it.
If you have other questions about how you can find certain types of products or other site navigation issues, use our customer support feedback form.
To find product and user reviews:
• You can find product and user reviews on our bulletin boards feel free to ask a question or post an answer.
• For further help you find objective product information, Serious Shopping reccomends Consumer Reports
Where can I find your product comparison tools?
In our Bulletin Boards our community of citizens help you to shop smart. Use the community to explore product features, read reviews, compare models and buy online. Click here to see a list of our Bulletin Boards.
How do I get Serious Shopping Alerts?
1. To subscribe to Serious Shopping's Alerts program-which alerts you to bargains, Serious Shopping Exclusives, and seasonal shopping events-go to the sign-up page
2. If you haven't already done so, you will also need to sign up forSerious Shopping’s free newsletter and shopping alerts mailer.
3. If this is your first time subscribing to an Serious Shopping Alert, you will need to select preferences for your alert. Please follow the online directions.
4. You're done!
How do I see your list of shopping e-mail notifications?
• To sign up for free shopping e-mail notifications and learn about hot deals, new products and the latest shopping guides at our sign-up page.
• Check the boxes next to the the e-mail notifications that you would like to receive
• Enter your e-mail address in the "Your Address" box
• Click on the "Subscribe" button
• You're done!
I'm a new customer. Can you help me with the ordering process?
Welcome to Serious Shopping!
We promote the product and make it easier to find the merchants each have their own shopping carts and are eager to help you once you click on their sites for more information.
How do I add items to my order?
• For questions about an order you have placed, please contact the merchants directly..
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
What types of payment methods does Serious Shopping accept?
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
• To find out what types of payment methods each merchant accepts, please contact the merchant directly.
How do I combine orders?
• For questions about an order you have placed, please contact the merchant directly.
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
How do I cancel my order?
• For questions about an order you have placed, please contact the merchant directly.
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
I'm having a problem with my order on one of your merchant sites. Who do I contact?
• For merchant-specific issues, use our merchant directory page to contact the merchant directly o report a problem merchant to Serious Shopping, please contact us via our customer support feedback form.
I did not receive an order confirmation. How do I get one?
• For questions about an order you have placed, please contact the merchant directly.
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
Will Serious Shopping merchants ship outside the U.S.?
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
• For specific shipping information, please contact the merchant directly and view their shipping policy.
How do I track my package(s)?
• For questions about an order you have placed, please contact the merchant directly.
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
What is my shipping status?
• For questions about an order you have placed, please contact the merchant directly.
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
How do I find out shipping rates before placing my order?
• For questions about an order you have placed, please contact the merchant directly.
• Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
Which Serious Shopping merchants offer free shipping?
Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
What is the Serious Shopping return policy?
Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
What is Serious Shopping's Return Center?
Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
What happens if I want to make an exchange or get a refund?
Individual stores (the "merchants") in Serious Shopping are responsible for their own order fulfillment, shipping, security and other policies.
What is Serious Shopping's relationship to merchants featured on the site?
• Merchants pay Serious Shopping a referal fee to appear on the website. It is a similar relationship to advertising in a magazine. We determine which stores to sell space to, focusing on the finest stores for each of our top categories.
• Serious Shopping displays merchant advertising-such as banner ads and merchant logos-as well as merchant offers. You can click on a merchant logo and go directly to the merchant site.
• You can search or browse our site for thousands of different products. Or you can use our comparison tools to see how different products stack up against each other.
How does Serious Shopping determine product and merchant selection?
• Being consumer-focused, our first consideration is to bring recognized, reputable and reliable stores to the consumers we service every day. We work directly with our merchants to choose which offers to feature in which categories on our site, applying our own merchandising expertise to ensure the optimal consumer experience.
• We also have one of the deepest shopping search engines on the web, allowing you to look through the thousands of offers submitted by our entire merchant pool.
Where do I find a list of all the merchants on Serious Shopping?
• To see a list of Serious Shopping merchants listed by department, click here.
• To find an alphabetical listing and description of current Serious Shopping merchants, click here.
I have a specific complaint about one of your merchants. Who can I speak to?
If you feel it necessary to bring to our attention specific issues related to a specific merchant's service or delivery of a product and you feel the issue cannot be resolved directly with the merchant, please contact us via our customer support feedback form.
I want to buy an online item from one of your merchants offline.
Can you help me locate the nearest store?
To shop offline, you can either use our merchant information page to help you locate stores nearby, or go directly to our online Yellow Pages and sort by area code and even distance from your house.
What is Serious Shopping's privacy policy?
The information you share with the merchant is subject to their posted privacy policy. Learn more about our privacy policy.
What is Serious Shopping's security policy?
• The Fair Credit Billing Act guarantees you cannot be held liable for more than $50 of unauthorized charges on your credit account. In addition, currently all major credit card issuers have no-risk policies when using your credit card online. Should your credit card ever get misused, you will not be liable for the fraudulent charges!
If I'm a victim of online credit card fraud, who can I speak to immediately?
To report an incident of online credit card fraud, please call your credit card company immediately.
What is my liability for online credit card fraud?
• The Fair Credit Billing Act limits, under certain circumstances, your liability to $50 on misuse of your credit card or billing errors. Note that this act only covers credit cards, not debit cards (the Electronic Fund Transfer Act covers those under certain circumstances as well).
• As of 06/00, Major credit card companies may waive even this $50 liability for misuse of your credit card as a result of online fraud. For specific details, go to the credit card company's websites: Visa, MasterCard, American Express, Discover Card. In addition, the Federal Trade Commission has created a website with frequently asked questions and recommended procedures for dealing with fraud.
How do I reach a shopping assistant at Serious Shopping?
We are always interested in hearing from our customers. If you would like to contact Serious Shopping with a customer service request, please click here.
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